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Bariendo · 1 month ago

Manager, Care Strategy and Operations

San Francisco, CA

Full-time

Hybrid

Senior Level

$120K/yr - $150K/yr

7+ years exp

Bariendo is a company on a mission to cure obesity through innovative non-surgical weight loss procedures. The Manager, Care Strategy and Operations will drive day-to-day patient care operations while setting the vision for the future model as the company grows, focusing on operational excellence and patient engagement.

Health CareTelehealth

Responsibilities

Champion of operational excellence: Help build, scale, and continuously improve an efficient and effective care operations engine by designing workflows, developing SOPs, creating feedback loops, and promoting a culture of accountability and consistency across the patient journey

Data-oriented decision making: Identify and analyze key performance metrics to maintain a strong pulse on operational health, surface opportunities or issues early, and translate insights into clear recommendations and strategic levers for the organization

Patient engagement & feedback management: Develop strong patient relationships, manage our patient community group, and maintain an efficient feedback loop between patients and Bariendo; oversee the resolution of critical patient issues to ensure a seamless and supportive care experience

Tech-forward operations building: Collaborate closely with the Product team to design, build, and integrate tools that enhance operational efficiency, including LLM-powered workflows and CDP-driven automation, and continuously refine these solutions to improve scalability and service delivery

Empathetic, cross-functional leadership: Collaborate across Care Operations, Clinical, Product, and Growth teams to ensure operational alignment with Bariendo’s strategic goals and drive patient-centered outcomes

Qualification

Healthcare operationsData analysisChange managementEmpathySystems thinkingExcel proficiencyTelehealth experienceCustomer experienceVisualization toolsCross-functional collaboration

Required

At least 7 years of experience in operations, healthcare delivery, or customer experience/client services

A strong passion for healthcare

Exceptional empathy and influencing skills, with the ability to connect with patients and teammates from diverse backgrounds

Strong analytical and systems-thinking mindset; high degree of comfort with excel is a must, and experience with visualization tools is a plus (e.g., Tableau, Retool)

Ability to drive effective change management, working cross-functionally and navigating rapid pace of change