Naples Beach Club, a Four Seasons Resort · 2 days ago
Host/ess, HB's
Naples, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expFour Seasons is a collective of individuals dedicated to delivering exceptional guest experiences through a world-class employee experience and company culture. The Host/ess will greet and seat guests while managing reservations and inquiries to ensure maximum customer satisfaction.
Hospitality
No H1B
Responsibilities
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Be part of the opening team
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Complete special projects (menu changes, signage, etc) as instructed
Ensure proper table set-up and make minor adjustments as needed
Qualification
Required
High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies
Be part of the opening team
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Preferred
Minimum six to twelve months of restaurant, food and beverage, or related work experience is preferred
Benefits
Medical
Dental
Vision
401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Complimentary employee meals and beverages
Tuition reimbursement
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase