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UPS · 3 days ago

Operations Coordinator - MARKEN Sun-Thu 9:00 PM - 5:30 AM

New York, NY

Full-time

Onsite

New Grad, Entry Level

$22/hr - $36/hr

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Operations Coordinator is responsible for monitoring inbound and outbound shipments, coordinating with various teams, and ensuring timely deliveries while maintaining communication with relevant departments.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines

Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments

Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers

Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries

Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes

Prep and maintain temperature-controlled shipments as required

Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries

Confirm that every recovery is complete by matching the information against the manifest during reception process

Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office

Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly

Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions

Define the best possible route to dispatch the shipment to its final destination

Condition shipments as required and update the proper milestones in Maestro

Obtain a booking with the airline and consign the MAWB as instructed

Enter the Route Leg for International Flights

Send the Alert through Maestro

Coordinate with Dispatch the drop off to the Airline as per the respective SOPs

Use Daily Schedule Report and update Maestro with all departures from the airport

Handling of irregularities

Perform additional administrative work as deemed necessary

Qualification

Customer service operationsInternational air freightLogisticsPharmaceutical industry knowledgeMS Office proficiencyAttention to detailCustomer focusTeam player

Required

Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution

Commitment to quality and attention to detail

Strong customer focus

Team player / self-dependent / motivated to succeed

Proficient in MS Office / Excel / Word

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer