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HighLevel · 1 month ago

Director of Product Operations

United States

Full-time

Remote

Director/Executive

7+ years exp

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The Director of Product Operations will play a crucial role in scaling the product organization by managing cross-functional initiatives and ensuring alignment between various teams to deliver value to customers.

AdvertisingCRME-Commerce PlatformsMarketing

Responsibilities

Own and drive execution of key company initiatives (e.g., internationalization, onboarding & activation, product adoption, and strategic platform investments)

Create and maintain clear project plans, timelines, and accountability structures to ensure initiatives move forward efficiently

Partner with functional leads to define success metrics, track progress, and communicate outcomes across the organization

Serve as the central coordinator across Product, Engineering, Design, Marketing, and Customer Success to align teams on goals, dependencies, and priorities

Facilitate collaboration between leadership and execution teams, ensuring clarity around company objectives and product strategy

Translate strategic goals into actionable plans and ensure follow-through across departments

Own the creation, organization, and ongoing management of Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs)

Partner with senior leaders to consolidate progress, surface key metrics, and highlight risks and opportunities

Build repeatable reporting and communication frameworks that keep stakeholders informed and aligned

Lead the collection, triage, and response process for product feedback and requests from our Facebook Community and other external channels

Collaborate with Product Managers to categorize and prioritize feedback in alignment with roadmap goals

Communicate updates and outcomes back to the community with transparency and empathy, strengthening the bridge between our users and our product team

Qualification

Product OperationsProgram ManagementSaaS MetricsStakeholder ManagementCross-Functional CollaborationBias for ActionCommunicationOrganizational SkillsOwnershipCollaboration