University of Redlands · 1 month ago
Student Financial Services Coordinator
Redlands, CA
Full-time
Onsite
Mid Level
$16.50/hr - $20/hr
3+ years expThe University of Redlands is dedicated to providing educational services, and they are seeking a Student Financial Services Coordinator to support students with billing and financial aid eligibility. This role involves delivering customer service, processing financial aid, and assisting military and veteran students.
Higher Education
Responsibilities
Delivers accurate and courteous service to current and prospective students in person, on the phone, and via email regarding financial aid and student account information; provides phone coverage for all calls received on personal extension and the general SFS phone line
Provides counseling on special circumstance appeals and coordinates collection of appropriate supporting documentation for assigned cohort
Certifies Parent PLUS, Grad PLUS, and alternative loans for assigned cohort of students
Processes all outside scholarships for assigned cohort, including tracking of anticipated scholarships and coordination of scholarship payments with accounts receivable
Applies and reconciles manual account adjustments for assigned cohort
Packages Federal and State financial aid for assigned cohort
Reviews WC course status changes for potential R2T4s and aid recalculation
Reviews verification and missing information documents for assigned cohort of students for accuracy, conflicting information, and works with students and parents to resolve conflicting information, adjusting data elements in Ellucian Colleague or CPS in compliance with Federal regulations as needed
Performs verification process on selected students for assigned cohort, including analysis and data-entry of required data elements into Ellucian Colleague or CPS in compliance with Federal regulations
Manages the collection process of past due accounts and delinquent balances through direct contact with students by letter, phone, and email; coordinates the submission of delinquent student accounts to external collection partners (attorney or collection agency)
Works with internal and external partners to invoice and reconcile payments for all third-party billing for assigned cohort
Applies and maintains military tuition discounts for billing purposes
Reviews WC course status changes for potential R2T4s and aid recalculation
Serves as the team lead for R2T4s providing support and guidance to team members in these areas as needed; acts as the spokesperson on behalf of SFS Coordinator team for policy and procedure updates and changes in these areas; oversees the processing of other SFS Coordinator compliance of this regulatory requirement
Serves as a School Certifying Official; verifying data reported to the VA is accurate, reviewing student eligibility, and processing of debt letters for VA overpayment
Works with cashiers’ office on the posting and reconciling of VA payments, military TA payments, and Vocational Rehab payments
Assist military and veteran students, counseling regarding the cost of education, Veteran or Military benefits, discounts, and University scholarships
Oversees duties of VA Work Study students
Performs other duties and special projects as assigned or directed
Qualification
Required
High school diploma supplemented with one (1) year of additional course work in a related field
Three (3) years of related experience in a similar position
Knowledge and understanding of current principles, practices, and trends in higher education
Excellent organizational skills, and detail orientated with high accuracy
Knowledge of applicable, federal, and state laws and regulations
Ability to apply legal and policy standards
Excellent oral, and written communication skills
Effective listening and interpersonal skills
Proficiency with numbers
Strong customer service skills
Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities
Attention to detail
Demonstrate a high degree of motivation, tact, and diplomacy
Ability to work cooperatively with co-workers, supervisors, and with on and off campus contacts
Aptitude to learn new and evolving technology
Ability to recommend appropriate courses of action within established guidelines
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives
Strong organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records
Ability to be creative and flexible
Ability to work independently with little direction
Ability to interact effectively and cooperatively with co-workers, supervision, students, and outside service representatives
Computer literacy and proficiency on Microsoft Office Suite including Outlook, Word, and Excel
Commitment to students and possess well-developed motivational skills
Ability to maintain confidentiality and act with professionalism, sensitivity, and neutrality
Ability to use appropriate judgment when making decisions and recommendations
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff
Company
University of Redlands
The University of Redlands is a private, nonprofit university that connects students to a world of opportunity, geared toward their passions and potential.
501-1000 employees
H1B Sponsorship
University of Redlands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Peter Groff
Co-Founder and Co-Chair Master of Public Policy and Administration
Chris Kincaid
Chief Technology Officer
Company data provided by crunchbase