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Related Companies · 1 month ago

Operations Technology Customer Support Specialist

United States

Full-time

Remote

Mid Level

$88K/yr - $100K/yr

3+ years exp

Related is a nationwide leader in managing a diverse portfolio of multifamily housing developments. The Customer Support Specialist will oversee the Operations Technology Service Desk, manage property management system tickets, and collaborate with the Customer Support Manager on various projects to support RAM's affordable housing portfolio.

Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales

H1B Sponsor Likely

Responsibilities

Ensure all support issues are logged and resolved or assigned appropriately within the service desk system, prioritizing tasks and addressing recurring issues efficiently

Troubleshoot and support RAM regional staff with property management system software inquiries, coordinating meetings with super users and regional staff to resolve site-specific issues

Provide comprehensive support for all property management system products and address system-wide issues in collaboration with vendors, ensuring effective communication with business users

Draft and distribute communications regarding best practices, system updates, and notifications during outages or global issues

Attend regular meetings with support staff to focus on system analysis, improvements, and standards

Stay updated on policy changes and ensure updates are communicated effectively regarding system-level documentation and processes

Perform additional duties and contribute to special projects as assigned by the Customer Support Manager

Qualification

Property management systemsIT systems experienceRegulatory compliance knowledgeAttention to detailCommunication skillsCustomer service orientationProblem-solving skillsCollaboration skills

Required

3+ years of experience in property management system implementation, IT systems, or operations within the real estate or affordable housing industry

Familiarity with property management software

Knowledge of regulatory compliance for property management systems, including LIHTC and HUD programs

Excellent attention to detail and the ability to manage and prioritize multiple tasks effectively

Strong communication skills with the ability to effectively engage with diverse employee populations

Dedicated to exceeding expectations, leading by example, and by providing exceptional service

Willingness to embrace feedback and continuously improve

Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions

Benefits

Lots of paid time off (19+ days!) – we value your life outside of work.

Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.

Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs

Mental health resources, such as counseling, are available to our team members

Fertility benefits – such as surrogacy, adoption assistance and more!

Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!

Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Company

Related Companies

Glassdoor3.3

Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.

Founded in 1972

New York, New York, USA

1001-5000 employees

http://www.related.com/

H1B Sponsorship

Related Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2020 (1)