Perficient · 5 days ago
Senior Product Owner with Contact Center experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$65K/yr - $150K/yr
10+ years expPerficient is a global AI-first consultancy that partners with innovative enterprises to deliver transformative business results. The Senior Product Owner will manage client engagements, lead product strategy, and ensure successful product delivery while collaborating with stakeholders and product managers.
ConsultingInformation TechnologyInternetMarketing
Responsibilities
Lead product vision and strategy for your product team
Engage with stakeholders, clients, and product managers in scope definition and requirements refinement
Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria
Develop deep knowledge of users, formulating hypotheses & advocating product direction and roadmap
Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s)
Define product roadmaps and drive Planning Increment objectives
Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers
Analyze product metrics and define continuous improvement initiatives to increase the Product’s business value
Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements
Qualification
Required
10+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment
2+ years of consulting industry experience, with strong relationship management, and account management experience
Strong experience with contact centers, preferably with background in service with IVR
Understanding of end-to-end contact center functionalities
Empathetic and high-performing product person who thrives in high-speed environment
Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's
Task ownership and Accountability of product processes and deliverables
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
Familiarity with AI-enhanced platforms is a plus
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Certification - Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)
Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements
Expertise in product backlog tools
Preferred
Exposure to Twilio IVR and Insights reporting will be a bonus
Experience healthcare is a plus
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
H1B Sponsorship
Perficient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (154)
2024 (147)
2023 (156)
2022 (196)
2021 (175)
2020 (223)
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
Company data provided by crunchbase