AMETEK · 1 week ago
Technical Service Manager
Peabody, MA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expAMETEK is a leading global provider of industrial technology solutions, and they are seeking a Technical Service Manager to evolve their Field Service Engineering function. The role involves leading a global team, developing technical capabilities, and driving service revenue while ensuring high customer satisfaction.
ElectronicsManufacturing
Hiring Manager
Zori Minkova
Responsibilities
Lead and grow a global team of Field Service Engineers, integrating technical engineering capabilities to support advanced diagnostics, product feedback, and continuous improvement
Build out internal technical functions to support service operations and customer support
Develop and execute strategic plans to drive service revenue, technical innovation, and operational excellence
Collaborate cross-functionally with Product Management, Production, Engineering, Finance, and Quality to align service and technical goals
Create a Technical Support function from the ground-up incorporating elements of field service, customer service, and engineering functions
Assign and manage internal and external resources to ensure timely and high-quality project execution
Lead product support and improvement initiatives with a focus on manufacturability, installation, reliability, and precision
Manage Field Service processes, ensuring timely resolution and high customer satisfaction
Interact with larger TMC organization to ensure timely resolution of warranty claims, RMA claims, and internal product quality claims
Leverage CRM and analytics tools to monitor KPIs, customer interactions, and service trends
Implement training programs, documentation improvements, and incentive plans to enhance service quality and consistency
Drive performance forecasting and reporting to meet or exceed revenue and operational targets
Develop tools, KPIs, and processes to better align field service offerings with customer needs
Qualification
Required
Bachelor's degree in Mechanical, Electrical, or related technical field
3+ years of experience managing technical teams in service or engineering environments
5+ years of related industry experience
Strong leadership, coaching, and team development skills
Proficiency in data analysis tools, and MS Office Suite
Excellent communication, project management, and problem-solving abilities
Hands-on, results-oriented mindset with a passion for precision and continuous improvement
Strong leadership skills including the ability to inspire and motivate
Ability to prioritize and multitask
Solid technical skills, with a passion for precision
Results-oriented, with a strong “get it done” attitude
Preferred
advanced degree or MBA a plus
Proficiency in CRM systems (e.g., Salesforce) a plus
Benefits
Incentive: Yes
Company
AMETEK
AMETEK is a manufacturer of electronic instruments and electromechanical devices.
10001+ employees
H1B Sponsorship
AMETEK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (2)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-30Acquired
1978-01-13IPO
Leadership Team
David Zapico
Chief Executive Officer
T
Thomas Montgomery
SVP & Corporate Comptroller
Recent News
2025-11-11
PR Newswire
2025-11-11
MarketScreener
2025-11-08
Company data provided by crunchbase