TeamLogic IT ยท 1 month ago
MSP Level 2 Technician
Osseo, MN
Full-time
Hybrid
Entry, Mid Level
2+ years expTeamLogic IT is seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join their dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses, requiring strong technical acumen and excellent customer service skills.
Information ServicesInformation Technology
Responsibilities
Network Administration: Install, manage, and maintain client networks, including routers, switches, firewalls, and wireless access points
Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software
Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients
Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities
Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss
Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction
Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities
Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget
Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment
Emergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss
Qualification
Required
Minimum of 2 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable
Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V
Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies
Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity
Strong ability to diagnose and resolve complex technical issues efficiently
Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships
Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team
Preferred
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes
Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.)
Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)
Benefits
Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase