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Alight Solutions · 13 hours ago

Case Management Associate Engineering Director - Virtual

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $160K/yr

7+ years exp

Alight Solutions is a company dedicated to connecting passion with purpose, helping clients build a healthy and financially secure workforce. The Associate Director of Engineering will define the technical vision for the Customer Care Case Management application, lead engineering teams, and drive the design and implementation of high-quality software solutions.

ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware

No H1B

Responsibilities

Defining the technical vision and strategy for our Customer Care Case Management application

Collaborating with Customer Care Technology leaders and expanded leadership team to align the platform's strategic goals with the company's objectives

Leading and mentor teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement

Owning the technical roadmap for the Customer Care Case Management solution, aligning it with the overall product strategy and business objectives

Collaborating closely with product management, architects, and other stakeholders to define product requirements and deliver exceptional user experiences

Driving the design, development, and implementation of high-quality software solutions, ensuring they meet performance, scalability, and security requirements

Championing engineering best practices, including code reviews, testing, and continuous integration/continuous delivery (CI/CD)

Contributing to the overall engineering strategy and help shape the future of our technology stack

Managing team resources effectively, including hiring, onboarding, and performance management

Providing Incident Management/Problem Management for Customer Care Case services in alignment with Alight standard level service agreements

Qualification

Cloud technologiesCase tools experienceAutomated testing toolsIncident ManagementITSM processesJIRAServiceNowVendor managementProblem-solving skillsTeam leadership