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City of New York · 1 month ago

Intern, Bureau of Equitable Health Systems

Long Island City, NY

Internship

Onsite

Intern

$17/hr - $21.40/hr

The City of New York is dedicated to improving health equity and community wellness. They are seeking an intern to coordinate phone referrals for the Consumer Contact Center, assisting clients with health insurance enrollment and ensuring proper documentation and support.

GovernmentLegalPublic Relations

Responsibilities

Assist immediate supervisor to coordinate referrals from the Consumer Contact Center. Handle incoming calls for health insurance enrollment from the Aged, Blind and Disabled (ABD) program referral line; State Information Line; Dental Line; New York State of Health (NYSOH) Marketplace Line; and Lead Capture forms

Assist non-English speaking clients utilizing the Language Line or speaking in the client's native language

Track completion of referrals; record incoming calls; and follow OHIS procedures by correctly entering consumer's information in a timely manner on various spreadsheets

Participate in continuous job-based learning and keep current on tools, technology and information needed to meet job performance and challenges

Collaborate with the Supervisor and management team on special projects as needed

Qualification

Customer service experienceComputer skillsLanguage proficiencyJob-based learningCollaboration skills

Required

Matriculation at an accredited college or graduate school

Employment is conditioned upon continuance as a student in a college or graduate school

Preferred

Experience in customer service

Excellent computer skills

Experience working with the elderly a plus

Benefits

A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

A public sector defined benefit pension plan with steady monthly payments in retirement.

A tax-deferred savings program

A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.