Help Desk Technician 1 jobs in United States
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Franciscan Missionaries of Our Lady University ยท 1 month ago

Help Desk Technician 1

positionBaton Rouge, LA, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Franciscan Missionaries of Our Lady University is seeking a Help Desk Technician 1. The role involves providing primary support services to internal users by troubleshooting and resolving various technical issues.

EducationHealth CareHigher EducationMedicalUniversities
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H1B Sponsor Likelynote

Responsibilities

Provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements
Support includes issues relating to system access, hardware, application software, and basic network communication issues
Responds to telephone calls, email and team member requests for technical and applications support
Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction

Qualification

TroubleshootingTechnical supportApplication softwareHardware supportCustomer service

Required

Provides primary support services to internal users
Effectively troubleshooting, diagnosing and resolving user issues and work requests
Support includes issues relating to system access, hardware, application software, and basic network communication issues
Responds to telephone calls, email and team member requests for technical and applications support
Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction

Company

Franciscan Missionaries of Our Lady University

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Franciscan Missionaries of Our Lady University is a non-profit university offering higher educational services in healthcare sciences.
dateFounded in 1923
location
Baton Rouge, Louisiana, USA
people-size2-10 employees
web-link
https://www.franu.edu/

H1B Sponsorship

Franciscan Missionaries of Our Lady University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Early Stage

Leadership Team

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Esther M. Penns
Chief Student Affairs Officer
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Recent News

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