Stryker · 4 months ago
Team Lead, OnSite Operations - Palo Alto, CA
Palo Alto, California
Full-time
Onsite
Mid, Senior Level
$35.51/hr - $49.13/hr
2+ years expStryker is a leading medical technology company, and they are seeking a Team Lead for OnSite Operations. The role involves facilitating surgical procedures, managing equipment, and guiding a team to ensure operational efficiency and customer satisfaction.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management
Guides day-to-day operational support to account
Serves as point person for team
Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction
Leads Tier 1 huddles
Actively participates in and as needed, leads hospital huddles
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction
Manages charge sheets and billing for account
Solid understanding of critical metrics and their impact on the business and customer relationship
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account
Provides in-service training at the request of the customer
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement
Responsible for onboarding new employees
Functional knowledge of SPD & OR
Significant understanding of surgeon preference
Manages and coordinates Stryker and customer onboarding and compliance requirements for team
Good understanding of Joint Commission requirements and managing that for the team and account
Consistently facilitates and leads team building activities and actively participates
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite
Allocates work as a team leader; may check on quality/completion
Attends and participates in several CE webinars throughout the year
Actively partners with Supervisor, SOA, ROSS, and Training team to onboard new hires
Serves as mentor to newer specialists in the area
Assists with writing and delivering corrective action and common annual review
Drives onboarding for new hires
Serves as a resource for team and drives day-to-day engagement, performance and activities
Leads Program Management activities within account
Direct impact by ensuring the quality of the task/services/information provided by self and others
Main point of contact for team account
Proactively communicates out to appropriate stakeholders specific account information
Actively provides ideas to refine tools or process
Provides implementation and coverage support if/when practical
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines
Qualification
Required
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.)
Excellent equipment problem-solving skills
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures
Preferred
Bachelor's Degree, Associate's Degree or equivalent certifications preferred
2-4 years' Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred
Benefits
Benefits
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase