Concentrix · 3 months ago
Retention EN
PER Lima - Avenida El Camino Real N195 Calle Santa Luisa
Full-time
Onsite
New Grad, Entry Level
0+ years expConcentrix is a global leader in customer experience solutions, and they are seeking an Advisor I, Sales to interface with customers through various channels for the purpose of selling products and services. The role involves achieving sales targets, maintaining product knowledge, and providing excellent customer service support.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Achieve specific sales targets and maximizing sale opportunities on each and every call
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
Qualification
Required
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Basic computer navigation skills and PC Knowledge
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
English (Required)
Preferred
High school diploma with three to six months of sales experience preferred
Minimum of two years of college education. No prior call center experience is required
High school diploma with zero to six months of sales experience preferred
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase