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Genpact · 3 months ago

Vice President - Global Relationship Manager

USA-Chicago

Full-time

Onsite

Director/Executive

$160K/yr - $200K/yr

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Vice President - Global Relationship Manager will be responsible for managing and growing relationships with existing clients, driving growth through strategic planning and execution, and acting as a trusted advisor to C-suite leaders.

AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware

Responsibilities

Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services

Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans

Leads account planning and account strategy

Understands the levers that impact P&L and contract or change management to drive improved account performance

Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy

Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration

Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor

Develops meaningful internal/external relationships with C-suite leaders across the client organization

Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly

Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship

Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers

Work upon keeping the client as 'Trusted Advisor' in Client Satisfaction surveys and action any feedback received in the survey

Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to 'C' level executives

Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO)

Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained

Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives

Provide insights on what is happening with customer’s financials and drive business strategies within operating teams to make valuable contributions to the customer

Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability

Partner with onshore and offshore delivery teams to build effective deal solutions

Qualification

Client relationship managementEnd-to-end deal closingFinancial understandingConsulting experienceBusiness segment expertiseStrategic relationship managementAccountabilityCommunication skillsAdaptabilityTrustworthiness

Required

Proven experience handling senior client relationships at Fortune 500 companies

Experience leading and closing end-to-end deals

Relevant years of business/segment/industry expertise

Sound financial & commercial business understanding

Prior consulting experience

Bachelor's degree in business, technology, analytics, or a related field. MBA is preferred

Experience managing large strategic relationships and proven track record growing account revenue / portfolio size

Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client

Preferred

Has tolerance for ambiguity, is comfortable with change, and can flex quickly

Relates openly and comfortably with diverse groups of people

Holds self and others accountable for meeting commitments internally and externally

Delivering commitments, showing others, they can be trusted to do what they say they'll do

Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results

Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences

Is viewed to be a trusted advisor both internally and externally to key stakeholders

Exhibits speed to outcome and consistently achieves results

Is competitive, hard driving and motivated by delivering value

Benefits

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress