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Evertz · 1 month ago

Field Applications Engineer - Pittsburgh

Pittsburgh, PA

Full-time

Hybrid

Entry, Mid Level

Evertz is a company focused on providing technical solutions and support to its clients. The Field Applications Engineer will serve as a primary point of contact for customers, providing technical support, installation, and maintenance of systems while also documenting service activities and communicating feedback to internal teams.

BroadcastingManufacturingSoftware

Responsibilities

Travel to customer sites for installation, maintenance, and upgrading of systems, including both hardware and software components

Provide on-site and remote technical support to ensure successful deployment and operation of products

Serve as the primary point of contact for customers, listening to their concerns and needs with professionalism and technical insight

Act as a liaison between customers and internal teams, especially sales and engineering, to communicate feedback and identify potential business opportunities

Document service activities, system performance, and customer feedback in a clear and timely manner

Support technical training and onboarding for customers when needed

Travel to US-based customers as needed, up to 75%

Provide other duties as assigned and adhere to company policies and procedures

Qualification

Computer science fundamentalsPythonLinux toolsComputer networkingDatabasesVersion control systemsShell scriptingDistributed systemsVirtualization technologyAnalytical skillsCustomer service skillsProblem-solving skillsTeam player