Rhodes Enterprises · 2 months ago
Rhodes Service Coordinator
McAllen,TX,US
Full-time
Onsite
Mid Level
3+ years expRhodes Enterprises is a rapidly growing company specializing in master planned communities and energy-efficient homes. As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for Home Service and Landscaping departments, ensuring effective communication and timely service for customer inquiries and requests.
Commercial Real EstateConstructionProperty ManagementReal Estate
Responsibilities
Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping
Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message
Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible
Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience
Maintains a courteous and solution-focused approach when managing inquiries or complaints
Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors
Ensures requests are logged and tracked accurately in company systems (e.g., PestPac, Mark Systems, or equivalent)
Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members
Monitors progress of open service requests to ensure timely completion and proper documentation
Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments
Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability
Coordinates scheduling changes as needed, communicating updates to all impacted parties
Works proactively to minimize scheduling conflicts and service delays
Ensures that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner
Maintains meticulous and real-time records of all service-related “touches” in centralized tracking systems
Ensures all correspondence and scheduling actions are properly logged for accountability and transparency
Processes invoices, purchase orders, and vendor documentation for approval, following established Rhodes procedures
Prepares reports, correspondence, and departmental documentation as requested by the Directors of Home Service and Landscaping
Supports general office operations, including data entry, filing, and recordkeeping
Maintains stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park
Receives, logs, and distributes deliveries to appropriate staff
Coordinates and oversees light property repairs and maintenance needs
Ensures common areas remain clean, organized, and functional
Serves as the on-site point of contact for vendors and maintenance personnel
Partners closely with both department Directors and field staff to ensure smooth coordination of resources and information flow
Suggests process improvements to enhance efficiency, accuracy, and customer satisfaction
Demonstrates flexibility and teamwork, assisting in cross-departmental needs when requested
Performs other duties as assigned
Qualification
Required
High School Graduate
Minimum of 3 years of current or recent experience in a customer service-related position
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused
Ability to maintain calm in a high stress environment
Preferred
1-2 years' experience in residential construction or Pest Control
Benefits
Competitive Compensation including Bonus & Profit-Sharing Programs
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
Employer Paid Health Reimbursement Account for Medically Enrolled Staff
401(k) with Company Matching Contributions
Disability Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Employee Home Purchase Rebate Program
Employee Assistance Program (EAP)
Company
Rhodes Enterprises
Rhodes Enterprises is a real estate agency specializing in single and multi-family home construction and property management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Rhodes
President/CEO
Company data provided by crunchbase