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Clayton Homes of Opelousas · 4 months ago

Customer Success Technician

Chandler, AZ

Full-time

Onsite

New Grad, Entry Level

$54K/yr - $62K/yr

Clayton Homes of Opelousas is a company dedicated to promoting equity and sustainability in the residential construction industry. The Customer Success Technician will manage back-end construction activities, ensuring high-quality home delivery while interacting with customers and trade partners.

Responsibilities

Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production

Conduct Demonstration and Verification walkthroughs with Customers before closing

Deliver all homes with Zero Defects at the time of closing

Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets

Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner

Coordinate with the Community Teams and Support Center to maintain accurate records

Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved

Call and walk required inspections

Create and manage multiple punch lists

Maintain a clean job site for Trade Partners, Customers, and municipalities

Cross-train with other Associates to learn new skills needed for advancement

Take responsibility for the job site when other managers are absent

Perform related projects as assigned

Maintain compliance with all company policies and procedures

Qualification

Residential construction knowledgeProject managementCustomer serviceCommunication skillsMulti-taskingAttention to detailAdaptabilitySelf-awareness

Required

Desire to learn about the residential construction industry

Excellent organization and project management skills

Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable

Good verbal and written communication skills, including communication with internal and external customers

Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

Ability to hold oneself accountable and possess a high degree of self-awareness

Valid driver's license and reliable vehicle

Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards

Know and understand the Core Values and adhere to all company policies and procedures

Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs

Other duties as assigned

Preferred

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Must be able to lift and carry up to 25 pounds

Must be able to talk, listen and speak clearly

Benefits

Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP

Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave

Home purchase discount

Tuition Reimbursement