Affinity Management Services, LLC · 4 months ago
Customer Care Specialist
United States
Full-time, Contract
Remote
New Grad, Entry LevelAffinity Management Services is an Association Management Company serving Miami-Dade, Broward, and Palm Beach County. The Customer Care Specialist will provide excellent customer service to residents by addressing their concerns and ensuring satisfaction.
Financial ServicesManagement ConsultingProperty Management
Responsibilities
Answer incoming phone calls from residents promptly and courteously
Respond to resident emails in a timely and professional manner
Address resident inquiries, concerns, and maintenance requests efficiently
Document and track resident interactions and follow-up actions in our customer service system
Assist in the preparation and distribution of resident communications and notices
Maintain up-to-date knowledge of property management software and systems
Uphold a high standard of customer service and professionalism at all times
Qualification
Required
High school diploma or equivalent
Previous experience in customer service, preferably in property management or a related field
Excellent verbal and written communication skills in both English and Spanish
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and experience with customer service software
Ability to multitask and manage time effectively in a fast-paced environment
Friendly, patient, and empathetic demeanor
Ability to work independently and as part of a remote team
Reliable internet connection and a quiet workspace for remote work
Preferred
Associate's or Bachelor's degree
Benefits
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A positive and collaborative work environment.
Company
Affinity Management Services, LLC
Affinity Management Services provides quality Community Association Management services from Dade, Broward through Palm Beach County.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rafael P. Aquino
Co-Founder & CEO
Recent News
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