Tech Impact ยท 2 months ago
Tier 1 Service Desk Engineer
United States
Full-time
Remote
New Grad, Entry LevelTech Impact is a nonprofit organization that leverages technology to advance social impact. As a Tier 1 Service Desk Engineer, you will provide end-user technical support to clients, troubleshoot technical issues, and perform basic system administration functions while maintaining strong customer service skills.
Responsibilities
Provide end-user technical support to all clients via phone and email
Troubleshoot a wide variety of technical issues
Perform basic system administration functions such as user creation and password resets
Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
Provide proactive maintenance on client workstations as directed
Respond to customer issues and challenges without manager supervision
Maintain strong customer service skills when dealing with clients
Advise Account Management of client support or reoccurring technical issues
Qualification
Required
Provide end-user technical support to all clients via phone and email
Troubleshoot a wide variety of technical issues
Perform basic system administration functions such as user creation and password resets
Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
Provide proactive maintenance on client workstations as directed
Respond to customer issues and challenges without manager supervision
Maintain strong customer service skills when dealing with clients
Advise Account Management of client support or reoccurring technical issues
Excellent customer service skills
Excellent troubleshooting techniques
Excellent communication skills, including the ability to translate technical information to non-technical users
Effective analytical and creative problem-solving skills
Strong organizational skills and keen attention to detail
Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines
Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork
Must have access to a car at short notice, depending on location
Sense of humor
Requires the ability to speak, hear, see and use a computer and other office-related equipment
Also requires the ability to sit for extended periods, stand, stoop, crawl and lift to 50 lbs
May require local and regional travel
Preferred
Experience in cloud-based technology such as Office 365 is a plus
Benefits
We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
Paid Time Off - 15 days accrued in the first year.
11 Paid Holidays.
IRA Matches up to 3% of gross salary.
Employer-paid life insurance benefit.
Company
Tech Impact
Tech Impact is a non profit supporting technology learning in local communities.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Francis Johnson
Chief Technology Officer
Donnique Bell
Chief Impact Officer
Recent News
Technically Media
2025-06-21
Company data provided by crunchbase