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Brillient Corporation · 1 month ago

Production Supervisor 2nd Shift

Overland Park, KS, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Brillient Corporation is an award-winning Full Spectrum Digital Transformation company focused on helping agencies transition from analog to digital. The Production Supervisor for the 2nd Shift will oversee day-to-day production operations, manage staff, and ensure high performance and customer responsiveness within the assigned area of responsibility.

Information Technology

Responsibilities

Oversee all operations within the assigned area of responsibility at the Center and ensure excellent performance that meets all requirements and standards

Coordinate and work with counterparts to achieve high levels of customer responsiveness and operational performance

Directly supervise, coach and mentor Subject Matter Leads, and other staff members as assigned

Hire and manage a technically proficient and professionally capable staff throughout the life of the contract

Provide timely deliverables and performance related data to the Government to allow adequate monitoring, oversight, and performance measurement of support services

Ensures that the daily production reports and time sheets are completed and approved so that they accurately reflect the work that was performed at the Site

Ensures that the monthly production reports are reviewed and compared with the time sheets to ensure the number of hours match exactly

Conduct continuous improvement activities to realize improved service delivery capabilities and performance

Promote innovation, efficiency, and effectiveness

Resolve problems with minimal disruption to the activities being performed under the contract

Respond rapidly to surge requests and provide the appropriate levels of qualified staff

Participate in conference calls as required with. May be requested to provide formal and informal briefings