Intelligent Technical Solutions · 1 month ago
IT Technician II (International)
International
Full-time
Hybrid
Entry Level
2+ years expIntelligent Technical Solutions is a dynamic and growing company seeking a Technician II. In this role, you'll provide onsite and remote IT support, ensuring clients receive high-quality technical assistance while handling a variety of technical issues.
ConsultingInformation TechnologySoftware
Responsibilities
Workstation operating system issues of any kind
Printer issues of any kind
Standard business application (Office, etc.) issues of any kind
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
Basic server issues
Basic networking issues
Answer incoming Quick Fix calls from clients
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations
Qualification
Required
Experience with Windows and Mac OS troubleshooting
Minimum two years in Helpdesk support or a similar role
Skilled in application troubleshooting, PC deployments/imaging, and user profile management
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
A home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur, Stable internet connection with at least 5mbps download and upload, A quality headset with noise cancellation feature for meetings, A mobile phone that has the capacity to install the Microsoft Authentication app, HD webcam, 2nd Monitor, UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
Able to pass our online behavior and cognitive assessments
Able to provide NBI Clearance (for PH applicants)
Preferred
Experience with Managed Service Providers (MSPs) is highly desirable
Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
Benefits
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Company
Intelligent Technical Solutions
Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.
201-500 employees
H1B Sponsorship
Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-19Acquired
Leadership Team
Tom Andrulis
Chief Executive Officer
Recent News
2024-11-12
2024-11-05
Company data provided by crunchbase