Apply on Employer Site

Launchpad Technologies Inc. · 2 months ago

IT Service Desk Specialist

Latam

Full-time

Onsite

New Grad, Entry Level

Launchpad Technologies Inc is working on an exciting project with a renowned US-based client for 2026, and they are seeking an IT Service Desk Specialist. The role involves providing technical support, diagnosing issues, managing tickets, and ensuring smooth IT operations.

ElectronicsInformation TechnologyRobotics

Comp. & Benefits

Responsibilities

Providing L1–L2 technical support to end-users remotely

Diagnosing and troubleshooting hardware, software, and connectivity issues

Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk)

Installing, configuring, and maintaining Windows and Office 365 environments

Escalating incidents appropriately and following up until resolution

Clear English communication and customer service mindset

Qualification

L1–L2 technical supportITSM toolsWindowsOffice 365Active DirectoryRemote support toolsVPN troubleshootingDevice imagingCertificationsCustomer service mindsetClear English communication

Required

Providing L1–L2 technical support to end-users remotely

Diagnosing and troubleshooting hardware, software, and connectivity issues

Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk)

Installing, configuring, and maintaining Windows and Office 365 environments

Escalating incidents appropriately and following up until resolution

Clear English communication and customer service mindset

Active Directory (user management, password resets, permissions)

Remote support tools (RDP, AnyDesk, TeamViewer)

VPN, network, and printer troubleshooting

Device imaging and endpoint configuration

Documentation and knowledge base updates

Preferred

Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop

Experience supporting macOS or mobile devices (iOS/Android)

Exposure to Intune, MDM, or ticket automation

Familiarity with 24×7 environments or global support models

Benefits

Excellent compensation in US Dollars

Hardware setup for working from home

Training allowances

Personal time off (PTO) for vacation, study leave, personal time, etc.

Company

Launchpad Technologies Inc.

Your Digital Transformation Partner Launchpad is your technology partner, committed to driving seamless digital transformation.

Founded in 2018

Vancouver, British Columbia, CAN

51-200 employees

https://golaunchpad.io

Funding

Current Stage

Growth Stage

Company data provided by crunchbase