Midland Credit Management, an Encore Capital Group Company · 1 day ago
Business Solutions Manager
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$113K/yr - $146K/yr
7+ years expMidland Credit Management, an Encore Capital Group Company, is seeking a Business Solutions Manager to drive the strategic and operational direction of the organization’s systems and processes. This role involves leading technical teams in delivering and enhancing product features while ensuring alignment with the organization’s overall goals and objectives.
Financial Services
Responsibilities
Partners and/or leads with business and the technical teams to develop high quality deliverables across all phases of delivery, from identifying and defining requirements and desired outcomes, documenting process flows and use cases, participating in and/or leading design and solutioning, running lead on user acceptance testing, and executing post‐production confirmation
Plans future releases, assess and allocate technical resources to meet established timelines, escalate and clear blockers to maintain delivery velocity, communicate out new updated and delivery dates
Supports the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics, and communicating and liaising with business stakeholders
Analyzes operational data, troubleshoot production issues, and identify the need for new processes and procedures to minimize organization system risk
Builds and maintains technical subject matter expertise with respect to all systems under control, including developing and updating system documentation and process flow diagrams
Qualification
Required
Current authorization to work in the United States on a full-time basis
Bachelor's degree
Field of study in Information Technology, Business Administration, or related field
7+ years as a Business Architect, Business System Analyst or in a similar IT/technical role
3+ years as team lead or people manager
Experience leading a technical delivery team in a live, operational environment
Expert knowledge of system architecture and design best practices
Strong analytical, problem solving, and decision-making skills
Exceptional communication, presentation, facilitation, and interpersonal skills
Intermediate to advanced proficiency in the MS Office Suite and Visio
Intermediate to advanced proficiency in databases and database queries (SQL)
Intermediate to advanced proficiency with Pega Cloud Systems
Preferred
Pega BA Certification
Benefits
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
H1B Sponsorship
Midland Credit Management, an Encore Capital Group Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (47)
2023 (22)
2022 (11)
2021 (24)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
Company data provided by crunchbase