BMW of Manhattan · 2 months ago
MINI Product Genius
New York, NY
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrBMW of Manhattan is seeking a MINI Product Genius to deliver comprehensive product information throughout the sales process. The role focuses on providing exceptional customer support, improving sales processes, and maintaining product knowledge to enhance customer satisfaction.
Automotive
Responsibilities
Providing an exceptional customer experience to drive loyalty
Provides comprehensive product information throughout the sales process
Supports the Motoring Advisor in product related tasks and activities
Provides extensive and customer oriented produce experience and explains complex product features based on customers’ actual needs
Provides transparent product information to the Genius community and sales representatives
Improves the quality of the sales process and customer satisfaction
Fully explain vehicle features, applicant and benefits
Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes
Arrives to scheduled appointment in a timely manner and maintains communication with clients regarding any changes to scheduled time
Acquires and maintains total product knowledge on all vehicles and understands competitor’s vehicle features, benefits and perhaps shortcomings
Keeps abreast of new products, features, accessories, etc., and their benefits to clients
Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction
Maintains high ethical standards in all actions and always maintains a professional appearance
Provides support and staffing at Events
Assist with gathering information, images and content for social media
Responsible for other duties and misc. projects per management and department needs
Assist with greeting customers and connecting customers with appropriate person/department
Assist with entering and maintaining customer information in customer database (CRM)
Assist with charging out boutique items when needed
Assist with administrative support such as updating internal inventory documents, sales logs, RO’s etc
Qualification
Required
Ability to read and comprehend instructions and information
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Must to be able to convey messages to employees/clients clearly and quickly
Must have the ability to handle multiple tasks
Must possess a valid driver's license
Professional appearance
Preferred
Prior retail sales experience preferred but not required
Benefits
Competitive Benefits Package
Employee Lease Program
Medical
Dental
401(k) + Match
Commuter Benefits
Life Insurance
Short Term Disability
PTO and Holidays Off
Company
BMW of Manhattan
BMW of Manhattan, Inc. opened in 1992.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charlotte Bowman
Chief Financial Officer
Company data provided by crunchbase