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Mountain West Bank · 1 month ago

Corporate User Enablement Designer-Commercial Lending

Newport, WA

Full-time

Onsite

Mid Level

$125K/yr - $187K/yr

Mountain West Bank is a regional bank holding company providing commercial banking services. The Corporate User Enablement Designer - Commercial Lending is responsible for designing and delivering enablement programs to empower users and support system adoption within Commercial Lending platforms.

Financial Services

Responsibilities

Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards

Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems

Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance

Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations

Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools

Maintain and update user-facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes

Collaborate with video editors and corporate training teams to produce and refine training assets

Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content

Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group

Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa

Provide feedback to developers and system owners to improve usability and effectiveness

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Must complete the assigned online training courses and achieve a passing score by due date

Qualification

NCinoLaserProEnablement program designUser documentation managementInstructional designTier 1 supportCollaboration skills

Required

Ability to design and deliver enablement programs for the Commercial Lending Process

Experience leading instructional sessions and demos for commercial users on new features and updates across platforms such as nCino and LaserPro

Proficiency in developing and maintaining enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance

Experience owning the onboarding experience for new employees in Commercial Lending

Ability to coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools

Experience maintaining and updating user-facing documentation in ScreenSteps and other repositories

Ability to collaborate with video editors and corporate training teams to produce and refine training assets

Experience serving as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows

Ability to facilitate office hours and peer support forums to promote knowledge sharing and issue resolution

Experience acting as a bridge between the nCino Admin Team and Commercial Leads

Ability to provide feedback to developers and system owners to improve usability and effectiveness

Compliance with all company policies and procedures and all applicable laws and regulations