Cloudbeds · 1 day ago
Customer Growth Manager
United States
Full-time
Remote
Mid Level
$0/yr - $120K/yrCloudbeds is transforming hospitality with their innovative software platform, serving properties across 150 countries. As a Customer Growth Manager, you will focus on upselling and cross-selling to existing customers, building a customer pipeline, and ensuring high-quality deals with minimal fallout.
Enterprise SoftwareHospitalityHotelSaaSSoftware
Responsibilities
Meet and exceed ambitious targets and revenue goals set by the customer growth management team
Develop and maintain strong relationships with key stakeholders and decision-makers
Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve
Qualification
Required
Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
Experience and/or education in hospitality operations
Strong understanding of hospitality industry trends and challenges
Ability to build and maintain long-term relationships with clients
Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
Self-motivated and goal-oriented, with a relentless drive to exceed targets
Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I
Willingness to travel as required ( < 10% )
Preferred
Demonstrable success in selling PMS or other hotel tech software
Languages: English (additional European languages are always a plus!)
Benefits
Remote First, Remote Always
PTO in accordance with local labor requirements
2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer.
Company
Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$248.44MKey Investors
SoftBank Vision FundViking Global InvestorsPeakSpan Capital
2021-11-03Series D· $150M
2020-03-11Series C· $82M
2018-03-01Series Unknown
Leadership Team
Adam Harris
Chief Executive Officer
Richard Castle
Cofounder, President & COO
Recent News
Hotel Management Network
2025-12-22
Los Angeles Influence
2025-11-11
Company data provided by crunchbase