Color · 1 month ago
Head of Care Services
United States
Full-time
Remote
Director/Executive
7+ years expColor Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. The Head of Care Services will lead and scale the care team, ensuring patients receive compassionate care while improving operational efficiency and patient experience.
AppsBiotechnologyElectronic Health Record (EHR)GeneticsHealth CarePersonal Health
Responsibilities
Build an environment that promotes empathy, deep focus on patient experience, accountability on patient outcomes, and cross-functional collaboration and support
Drive performance management, including goal setting, coaching, performance management and career development across a growing organization
Establish scalable processes and best practices for high-quality service delivery
Develop and execute a long-term strategy for scaling distributed service operations while maintaining an exceptional standard of care
Help recruit, onboard, and retain top talent across the care services organization
Lead through change as Color continues to evolve its care delivery model, ensuring team alignment and resilience
Design and refine service workflows that enhance patient satisfaction, clinical outcomes, and operational efficiency
Develop KPIs, dashboards, and feedback loops to monitor team performance and patient experience metrics (NPS, response times, throughput, cohort outcomes)
Partner with cross-functional teams to ensure delightful experience, consistency, compliance, and excellence in every patient interaction
Ensure alignment of service operations with regulatory standards and Color’s clinical and quality frameworks
Collaborate with Patient Engagement, Product, Engineering, Clinical, and Program teams to identify opportunities for improving patient experience, automation, workflow optimization, and improved member engagement
Serve as one of the key voices of the patient services organization in strategic discussions, ensuring our service model scales intelligently as we grow
Contribute to the design of new programs and services, ensuring operational readiness and seamless integration into existing systems
Partner closely with leadership of the medical group to make sure the best care and experience is always delivered to our patients
Qualification
Required
7+ years of experience in healthcare operations, care delivery, or patient services management
Demonstrated success in scaling patient- or member-facing service teams in a digital health, health plan, or health system setting
A deeply empathetic and committed approach to delivering the best care quality and experiences for both patients and staff
Strong understanding of healthcare quality, compliance, and patient experience metrics
Demonstrated operational rigor and a relentless drive to remove barriers and improve coordination across a large care team
Deep understanding of the challenges cancer patients face and possess the dedication and motivation to help them navigate the disruptive impact of their disease
Relentless drive to removing barriers and defragmenting the current healthcare system for your patients
Data driven decision maker with experience building scalable systems and processes across large multidisciplinary teams
Experience leading remote teams and fostering culture across distributed work environments
Benefits
Comprehensive medical, dental, vision, life, and disability benefits
401k match
Monthly phone and wifi stipend for employees, annual ergonomic stipend
Generous vacation policy, paid holidays and company-wide recharge days
Equal paid parental leave for birthing and non-birthing parents
Free cancer screening and prevention resources for employees and their adult dependents
Company
Color
Color is a healthcare delivery platform that offers cancer prevention, screening programs, and healthcare services for people.
201-500 employees
H1B Sponsorship
Color has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (3)
2022 (6)
2021 (10)
Funding
Current Stage
Late StageTotal Funding
$482MKey Investors
General Catalyst
2021-11-09Series E· $100M
2021-01-04Series D· $167M
2020-01-14Series D· $75M
Leadership Team
Othman Laraki
Co-Founder & CEO
Elad Gil
Co-founder
Recent News
SV Angel
2025-11-27
HealthCareIT News
2025-10-17
Company data provided by crunchbase