Apply on Employer Site

Tata Consultancy Services · 2 days ago

Service Now Technical Architect

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$100K/yr - $140K/yr

Tata Consultancy Services is seeking a Service Now Technical Architect to design and implement comprehensive ServiceNow solutions. The role involves leading technical governance, collaborating with various stakeholders, and mentoring development teams to ensure best practices and effective service delivery.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules

Lead technical governance, ensuring adherence to best practices, platform security, and performance standards

Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows

Guide and mentor development teams on customizations, integrations, and platform upgrades

Establish and enforce coding, configuration, and design standards within ServiceNow

Conduct design reviews and ensure technical alignment across all implementations

Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences

Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery

Qualification

ServiceNow architectureITIS modulesITOM modulesHRSD modulesGRC modulesServiceNow data modelsJavaScriptAPI integrationsCSDM familiarityIntegration with enterprise toolsStakeholder engagementTechnical governanceCommunication skillsMentoring

Required

Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams

Proven hands-on experience with: ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management

Proven hands-on experience with: ITOM – Discovery, Event Management, Service Mapping, CMDB integrations

Proven hands-on experience with: HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events

Proven hands-on experience with: GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules

Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations

Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design

Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms