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Church & Dwight Co., Inc. · 1 day ago

Customer Service Admin

Old Fort, OH

Full-time

Onsite

Entry Level

1+ years exp

Church & Dwight Co., Inc. is a company that genuinely cares about its people and products. The Customer Service Admin position involves interacting with carriers and warehouse personnel to ensure the efficient flow of orders in a fast-paced distribution environment.

Consumer GoodsManufacturingWellness

Responsibilities

Responsible always for promoting a safety culture and awareness within their area of responsibility

Process order pick lists in SAP

Allocate orders in WMS (Warehouse Management System) in a timely fashion

Allocate and sort orders based on specific customer and carrier requirements

Identify product issues and communicate to Inventory Control Group

Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners

Print bills of lading

Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary

Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution

Coordinate rush orders with Corporate customer service, planners, and warehouse personnel

Resolve transportation issues with carriers and Corporate transportation department

Bill orders daily upon shipment verification from the warehouse

Process shipping documents by keeping detailed records and utilizing the filing system effectively

Prioritize orders for picking

Run and publish appropriate reports as necessary

Active participation in process improvement teams and continuous improvement efforts

Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication

To work as a Team with all functions of the Distribution Center

Other projects and duties as assigned

Qualification

SAPWMSDistribution operationsCustomer serviceOrganizational skillsComputer skillsInterpersonal skillsCommunication skillsTime management

Required

High school diploma required

Excellent interpersonal skills – ability to build positive relationships at all levels of the organization

Excellent communications skills – ability to communicate clearly and concisely in multiple media – verbal, written, etc. Must have ability to communicate clearly in English – verbal and written

Excellent organizational/time management skills

Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate

Strong customer service skills, ability to deal with the external public (carriers)

Strong computer skills (SAP, WMS, and MS Office Suite)

In-depth knowledge of distribution operations, including equipment, materials, workflow, etc