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uBreakiFix · 1 month ago

Electronics Repair Technician

Cary, NC

Full-time

Onsite

New Grad, Entry Level

$14/hr - $20/hr

uBreakiFix is a rapidly growing electronics repair company with over 700 stores across the U.S., Canada, and Puerto Rico. They are seeking a Technician to diagnose, troubleshoot, and repair devices while ensuring customer satisfaction and maintaining high-quality service standards.

Consumer ElectronicsElectronicsEnterpriseFranchiseService Industry

Responsibilities

Diagnose, troubleshoot and repair devices

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed uBreakiFix quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls to the store with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all store stock

Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

Maintain the cleanliness and professional appearance of the store

Qualification

A+ CertificationApple Certified Macintosh TechnicianRepairing electronicsTechnical degree in ElectronicsMicrosoft OfficeCustomer service skillsProblem solving skillsOrganizational skillsCommunication skillsTeamwork