Oncourse Home Solutions · 1 hour ago
Sr. Analyst, (Customer) Operations
Naperville, IL
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $111K/yr
4+ years expOncourse Home Solutions is a people-centric organization focused on providing home solutions to customers across the U.S. The Sr. Analyst, Operations will develop reporting and analytics to enhance contact center and operations efficiency, utilizing strong data skills to provide insights for key stakeholders.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Establish and manage key performance indicators (KPIs) to monitor and evaluate the effectiveness of business strategies
Own regular performance reports to senior management – in the form of weekly and monthly business reviews
Develop and implement new reporting tools and dashboards, while guiding process documentation and redesign efforts
Evaluate potential data risks and gaps - develop strategies to mitigate them; preparing reports to present to senior leadership
Work closely with various departments such as Call Center, Finance, Business Intelligence and Claims to ensure alignment with overall business strategies
Track and manage action items across various data projects to ensure timely completion and alignment with organizational goals
Qualification
Required
Minimum of 4+ years as an analyst with a preference given to financial analysts and operations analysts
3+ years of experience using data analysis tools (SQL, Tableau, Excel, etc.), data query reporting, in addition, intermediate to advanced skills in Microsoft Excel is required
Expertise with data visualization tools such as Looker, Tableau or Microsoft Power BI
Experience synthesizing data and analysis into insights and takeaways for business owners
Strong analytical and problem-solving skills with ability to think creatively
Ability to function independently and efficiently in carrying out assigned tasks of interpreting large amounts of data to accurately identify business needs, delivering recommendations for different audiences into digestible material
Highly organized, detail-oriented, and driven with a strong work ethic and demonstrated teamwork skills
Self-starter with the ability to multitask and work effectively in a dynamic environment with fluctuating workload and aggressive timelines while promptly delivering timely and accurate analysis
Proficiency in Microsoft O365
Tableau or Looker experience
Bachelor's degree (or equivalent work experience) required
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
2025-08-26
Company data provided by crunchbase