Eve · 1 month ago
Team Lead, Customer Onboarding
United States
Full-time
Remote
Senior Level, Lead/Staff
5+ years expEve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions. In the role of Team Lead, Customer Onboarding, you will lead the onboarding function, manage a team, and ensure exceptional customer success while driving implementation excellence of Eve's solutions.
Artificial Intelligence (AI)LegalLegal Tech
Responsibilities
Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needs
Lead the development of comprehensive training curricula and certification programs for customers and internal teams
Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
Serve as the primary point of escalation for complex customer challenges and ensure timely resolution
Qualification
Required
5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
Proven ability to develop scalable processes and frameworks that support rapid growth
Exceptional presentation and stakeholder management skills across all organizational levels
Strong data-driven decision-making skills with experience using success metrics to drive improvements
Track record of hiring, coaching, and developing high-performing customer success teams
Preferred
Experience in legal tech, AI, or data-driven enterprise products
Passion for building and leading teams while maintaining hands-on customer engagement
Excellence in program management with demonstrated ability to manage multiple strategic initiatives
Change management experience in fast-paced, high-growth environments
Strong dedication to operational excellence and continuous improvement
Ability to balance strategic thinking with tactical execution
Benefits
Competitive Salary & Equity
401(k) Program & company match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Commuter Benefits
Autonomous Work Environment
In-Office/Home Office Setup Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In office Perks
Company
Eve
Eve is a legal tech platform designed to assist plaintiff law firms at every phase of a legal case.
11-50 employees
H1B Sponsorship
Eve has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$164MKey Investors
Spark CapitalAndreessen Horowitz
2025-09-30Series B· $103M
2025-01-16Series A· $47M
2023-10-25Seed· $14M
Recent News
linkedin.com
2026-01-07
Crunchbase News
2025-10-15
Company data provided by crunchbase