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GovCIO · 1 month ago

Help Desk/Communication Focal Point

QA-

Full-time

Hybrid

Mid Level

3+ years exp

GovCIO is currently hiring for a Help Desk/Communication Focal Point position. This role involves providing client-level help desk support and being the first-level support for desktop and network issues.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

Responsibilities

Administer, maintain and load basic computer platform, software, firmware and hardware

Serve as the focal point for user issues and tracking

Be the first-level support for desktop and network issues

Escalate incidents that cannot be resolved to the NCC and then the NOSC

Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures

Administer job control and ticket flow

Qualification

IAT-II CertificationMCSA-Windows Server 2012/2016Microsoft 365 CertifiedNetwork administrationMicrosoft Active DirectoryMicrosoft ExchangeCustomer serviceRemote support

Required

High School with 3 - 6 years (or commensurate experience)

Clearance Required: Secret

IAT-II Certification

One or more of the following: MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified

3-5 years' experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment

Experience in analyzing and troubleshooting military networks to include: Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicers, personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support