FUJIFILM Cellular Dynamics, Inc · 1 month ago
Technical Field Support Engineer III - Europe
IE
Full-time
Onsite
Senior Level
6+ years expFUJIFILM Cellular Dynamics, Inc. is a leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads. The Technical Field Support Engineer III role involves providing field technical support to key customers, conducting training, and collaborating with sales and engineering teams to meet customer needs.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Maintains productive and positive technical support relationship with the top tier set of strategic / key customers
Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction
Delivers a timely response to customer inquiries; follows through on all tasks and action items
Conducts customer trainings, both on-site and at Dimatix facilities as required
Assists in the development of technical support documentation, training literature, and programs
Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses
Works closely with global Customer Support colleagues through the global escalation process to engage Engineering and other analytic resources for customer case resolution support
Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries
Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met
Participates in and/or leads teams for product specific problems and development opportunities
Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit
Extensively travels to customer sites and Dimatix facilities, occasionally on short notice
Travels to exhibitions and provides support on product demonstrations, etc
Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc
Provides input to product planning and upgrade activities
Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc
Qualification
Required
Excellent customer interaction skills
Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience
Expert level understanding of digital printing technology
Advanced reasoning skills to analyze and solve customer problems
Ability to work collaboratively across many functional departments
Excellent written, verbal and presentation skills; command of the English language
Strong math and computational skills
Minimum 5 years of customer support experience, including 3 years of field service support
Ability to educate customers on systems and trouble shoot problems
Preferred
Expert level understanding of Dimatix products and their applications
High level knowledge of chemistry, EE/SW or fluid physics
Benefits
Competitive wages
A generous benefits package
A friendly, dynamic working environment
Company
FUJIFILM Cellular Dynamics, Inc
Fujifilm Cellular Dynamics, Inc. develops and manufactures biologically relevant human cells derived from induced pluripotent stem (iPS) cells.
51-200 employees
H1B Sponsorship
FUJIFILM Cellular Dynamics, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Blake Anson
Senior Director - Discovery Research Partnering
Ilyas Singec
Chief Scientific Officer
Recent News
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