Association for Individual Development · 2 months ago
Administrative Support Scheduler Client Engagement
Aurora, IL, USA
Full-time
Hybrid
Entry Level
$18.75/hr - $18.75/hr
1+ years expThe Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. The Administrative Support Scheduler Client Engagement role involves assessing clients' health needs, scheduling appointments, and coordinating integrated healthcare services, ensuring a supportive environment for clients seeking care.
AssociationCharityCommunitiesNon ProfitSocial
Responsibilities
Assessing the health needs of clients, planning for the provision of needed health services, implementing a plan of care, and evaluating outcomes and ongoing health needs in collaboration with the client and other members of the health care team, as needed
Schedules psychiatry appointments and communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
Confirms and updates patient identification and demographic/insurance information
Completes patient registration as needed
Obtains patient consents/authorizations
Collects co-payments, past due balances and point of service payments
Posts payments, process billing information and perform 'end of day' cash drawer closing
Responsible for coordinating the provision of integrated healthcare to all clients at AID; providing education and resources on various health disparities and disease prevention related services available in the community
Completes Referral form for psychiatry services
Cross-trained to manage the front office clinic tasks. (vitals, assessments)
Completes New employee medication training
Completes program compliance with Rule 132 (Medication Regulations)
Completes timely assessment(s) of client’s health, using various screening tools. (i.e., Informed Medication Consent, other assessments as directed by RN or prescriber), according to program requirements
Schedules and communicates with patients and guests via phone and follows up with clients as directed by the psychiatry department
Promote client wellness through gathering information and referral services to clients facing various health challenges, as needed
Communicate with service delivery partners, which may include Physicians, Nurse Practitioners, Counselors, Pharmacists, Employers, Community Supports, and other Health Professionals, as needed, to facilitate the achievement of the client’s wellness objectives
Work scheduled hours, and be flexible to meet client and program needs, including cross-training and coverage in other programs as assigned by supervisor
Complete clinical assessments that meet the requirements of program funders and applicable administrative rules
Direct callers to appropriate staff, take messages, and ensure delivery promptly
Greet visitors, have them sign in, issue appropriate visitor tags, and direct them to the appropriate staff
Distribute incoming mail as needed
Office administrative, copy assignments, and send/distribute FAX and email boxes for psychiatry
Scan documents and accurately label them in Cx360
Maintain office security and safety practices
Maintain office supplies and forms, and re-order per agency procedure
Maintains responsibility for setting up rides to and from appointments for psychiatry
Complete daily reminder calls/texts to clients in BH psychiatry services as needed
Back office duties MA/CNA will take clients vitals, report abnormal values immediately to provider or nurse
Maintain the billing log and submit within 24-48 hours after clinic
Upload all forms for provider to sign in cx360
Assure compliance with all agency, state, and federal regulations while providing services and completing assignments. Review and follow updated policies and procedures
Complete and sign all MRO Documentation within 48 hours using Cx360
Qualification
Required
High School Diploma or associate degree in a human services field required
Certified Nursing Assistant or Medical Assistant
1+ years of experience in psychology, and medical practice scheduling
Able to interpret English to Spanish
Flexibility to work evening hours
Personal automobile
Maintain automobile liability insurance as defined by AID's personnel policies
Use of employee personal automobile to program site
Valid Illinois Driver's license
Minimum amount of automobile liability insurance as defined by AID's personnel policies
Must be organized and have pleasant telephone manners
Must be able to handle multiple demands
Attend in-service training, as required
Requires sitting, walking, stooping, carrying
Computer with working knowledge of Microsoft Windows and software programs
Telephone with voice mail system
Benefits
$1,000 Sign on Bonus
21 Days of Paid Time Off plus 10 Paid Holidays
Paid training
Tuition reimbursement
Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
401K with a 3.5% company contribution after one year.
Company
Association for Individual Development
Association for Individual Development offers services for developmental disabilities, behavioral health, and victim support.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.03MKey Investors
The Community Foundation for McHenry County
2021-08-09Grant· $0.03M
Leadership Team
Bob Gorski
VP Finance/CFO
Recent News
2025-01-06
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