Globe Telecom · 3 months ago
HR Service Delivery Manager
19F The Globe Tower
Full-time
Onsite
Mid, Senior LevelGlobe Telecom is dedicated to creating a wonderful world for its people, business, and nation. The HR Service Delivery Manager will oversee the shared services function, ensuring efficient delivery of HR services and alignment with strategic HR goals.
InternetMobileTelecommunications
Responsibilities
Define, implement, and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all HR service areas
Establish service delivery standards and ensure they are adhered to by the Employee Services team
Conduct regular service review meetings with stakeholders
Identify and prioritize process improvement opportunities across HR services
Lead operational transformation projects, ensuring minimal disruption to business operations
Partner with HR Technology Head on process automation and digitalization initiatives (without owning the tech development itself)
Act as the primary liaison between Employee Services, HR Technology, and People Operations
Consolidate feedback from Employee Services and business units for service enhancements
Ensure alignment of operational changes with HR policy and compliance requirements
Monitor and report on service delivery performance against agreed metrics
Escalate persistent service gaps and recommend solutions
Lead root cause analysis for recurring operational issues
Support HR transformation initiatives by managing operational change impact
Communicate service delivery updates, enhancements, and changes to stakeholders
Coordinate training on new processes and service standards
Qualification
Required
Oversee and manage the shared services function within the organization
Lead a team of professionals and work collaboratively with various departments
Ensure the efficient and effective delivery of shared services across the organization
Oversee the design, management, and continuous improvement of HR service delivery frameworks
Ensure consistent, high-quality, and efficient HR operations across the organization
Focus on service governance, process optimization, SLA/KPI management, and cross-functional coordination
Act as the bridge between operational execution and strategic HR goals
Ensure processes are scalable, compliant, and aligned with business needs
Define, implement, and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all HR service areas
Establish service delivery standards and ensure they are adhered to by the Employee Services team
Conduct regular service review meetings with stakeholders
Identify and prioritize process improvement opportunities across HR services
Lead operational transformation projects, ensuring minimal disruption to business operations
Partner with HR Technology Head on process automation and digitalization initiatives
Act as the primary liaison between Employee Services, HR Technology, and People Operations
Consolidate feedback from Employee Services and business units for service enhancements
Ensure alignment of operational changes with HR policy and compliance requirements
Monitor and report on service delivery performance against agreed metrics
Escalate persistent service gaps and recommend solutions
Lead root cause analysis for recurring operational issues
Support HR transformation initiatives by managing operational change impact
Communicate service delivery updates, enhancements, and changes to stakeholders
Coordinate training on new processes and service standards
Company
Globe Telecom
Globe Telecom is a provider of mobile telephony and broadband services.
Founded in 1935
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$314.79MKey Investors
Bank of the Philippine IslandsMetrobank
2024-12-02Post Ipo Debt· $51.08M
2023-09-25Post Ipo Debt· $263.71M
1975-08-11IPO
Leadership Team
Carl Raymond R. Cruz
President and CEO
Anton Reynaldo Bonifacio
Chief Artificial Intelligence Officer
Recent News
Mobile World Live
2026-01-19
2026-01-03
Company data provided by crunchbase