SimpliFed · 1 month ago
VIRTUAL Patient Facing Ally
Virtual
Full-time
Onsite
New Grad, Entry Level
0+ years expSimpliFed is a 100% virtual telehealth maternal health company focused on providing baby feeding support. The Virtual Patient Facing Ally engages patients and providers through communication tools, assists with onboarding processes, schedules appointments, and connects patients to care.
ConsultingHealth CareParentingTelehealth
Responsibilities
On-line scheduling, patient communications, and patient forms collection
Manage communications queues with prompt responses to voicemails, and incoming patient inquiries via SMS text and live phone calls
Assist patients with access to virtual telehealth platform for provider visits and completion of key health information forms
Conduct patient outreach and follow-up care requests daily
Conduct outbound referrals as instructed by providers and process
Monitor internal communications channels for patient care coordination
Qualification
Required
Associates degree or professional certification in a healthcare related field with at least 6 months experience in a clinical setting
Demonstrated experience with electronic health records (EHR) and Health IT
Knowledge of medical terminology, medical records, and HIPPA
Comfortable using technical tools in a virtual environment
Application of critical thinking skills to navigate patient and product issues
Strong written communication skills and attention to detail
Experience working with a multicultural population
Exceptional customer service skills, specifically empathetic and trauma informed care
Preferred
2+ years experience in a medical office or healthcare system as a receptionist, patient registrar, or clinical admin assistant
Oral and Written Fluency in Spanish, preferred
Company
SimpliFed
SimpliFed is a telehealth company that provides access to virtual breastfeeding support to new and pregnant parents.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.5MKey Investors
Springboard EnterprisesMorningside3CC | Third Culture Capital
2025-03-25Non Equity Assistance
2025-02-04Seed· $4M
2022-05-10Seed· $6M
Leadership Team
Gajen Sunthara
CTO & Tech Co-Founder
Mary Hardy
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase