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Klue · 1 month ago

Research Analyst

Vancouver, British Columbia

Full-time

Onsite

Entry, Mid Level

5+ years exp

Klue is a company focused on competitive intelligence, and they are seeking a Research Analyst to uncover insights that improve customer strategies. The role involves leading research programs, conducting interviews, and transforming data into actionable narratives for clients.

Artificial Intelligence (AI)B2BEnterprise SoftwareMachine LearningSaaS

Responsibilities

Research Program Leadership: Own Premium and Expert program delivery end-to-end—guiding Customers through onboarding, interviews, and analysis, while ensuring every program delivers actionable insights

Interview Excellence: Conduct win, loss, churn, and seller interviews with skill and depth, uncovering meaningful insights that drive Customer strategy and satisfaction

Insight & Analysis: Transform interview data into compelling research briefs, executive summaries, and actionable narratives that Customers can use to make strategic decisions

Customer Partnership: Build trusted relationships with Customer program managers, manage expectations, prevent scope creep, and identify opportunities to expand engagement and impact

Cross-Functional Collaboration: Partner with CSMs, PMAs, and Research Directors to align on account strategy, maintain accurate internal documentation, and improve program processes

Continuous Improvement: Drive workflow optimization, automation, and AI-assisted research initiatives to improve efficiency and research quality across the team

Development & Growth: Invest in your own skills—master interviewing, analysis, AI-assisted research, and Customer-facing communication while contributing to the evolution of Klue’s research practice

Qualification

Qualitative researchCustomer communicationProject managementAnalytical mindsetInterviewing skillsEmotional intelligenceB2B tech experienceAI-supported researchCustomer-facing consulting

Required

Clear, concise, and professional communication across interviewing, writing, and presentations

Strong qualitative research skills: probing, active listening, narrative building, and thematic analysis

Excellent organization and project management, with comfort juggling multiple Customer engagements

Analytical mindset with the ability to identify patterns and connect insights through critical thinking

High emotional intelligence, Customer-obsessed mindset, and proactive approach to Customer satisfaction

Self-directed work style with strong judgment and a 'no-limits' mindset in a fast-paced environment

Natural curiosity and a desire to uncover insights others might miss

Preferred

Experience in win-loss, B2B tech, research, product marketing, or competitive intelligence

For internal candidates: 500+ win-loss interviews and deep familiarity with our program processes

For external candidates: Customer-facing consulting/analyst experience and product marketing with win-loss/churn experience, or 5+ years in B2B tech/manufacturing research with substantial Customer interaction

Experience with AI-supported research or analysis workflows