FirstClose · 1 month ago
Associate Product Manager - OMS & Gateway
United States
Full-time
Remote
Entry Level
$75K/yr - $90K/yr
1+ years expFirstClose is a leading provider of fintech solutions that streamline the home equity and mortgage lending process for banks, credit unions, and lenders nationwide. As an Associate Product Manager, you will support the evolution and adoption of FirstClose’s order management systems and vendor marketplace platform, managing complex provider integrations and lender workflows.
BankingFinancial ServicesFinTechSoftware
Responsibilities
Translate provider, lender, and internal needs into clear requirements and user stories
Support design reviews for OMS workflows, cascades, and Gateway provider flows
Assist PMs with rule mapping (eligibility, routing, valuation logic)
Maintain shared backlogs across OMS + Gateway, ensuring clarity and prioritization
Conduct User Acceptance Testing (UAT) and/or coordinate UAT with lenders, internal Ops, and providers
Create release notes, user guides and operational support documentation for product enhancements
Validate provider integration behaviors (ordering, responses, error handling)
Support delivery of OMS migration waves (config, testing, readiness)
Track rollout tasks, dependencies, and communicate risk early
Triage provider-related issues (latency, data mismatch, SLA breaches)
Reproduce and document defects for engineering
Support Ops, Support, and Implementation teams with issue analysis and configuration help
Qualification
Required
1–3 years of experience in SaaS product work, business analysis/product ownership, provider integrations, fintech, or lending operations
Strong analytical skills with the ability to map and optimize complex workflows
Solid understanding of APIs, structured data formats, and rules-based orchestration
Strong communication, documentation, and stakeholder management skills
Preferred
Proficiency with Atlassian Jira for backlog management and cross-team coordination
Experience working on Agile product teams
Experience with vendor performance management, including order-level audit and issue resolution
Hands-on experience managing third-party provider relationships and integration requirements
Familiarity with billing workflows, reconciliation processes, and vendor invoicing models
Company
FirstClose
FirstClose is a provider of best-in-class property & borrower data intelligence and settlement services nationwide.
51-200 employees
H1B Sponsorship
FirstClose has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Lateral Investment ManagementCypress Growth Capital
2022-05-17Series Unknown· $35M
2018-09-11Series Unknown
Leadership Team
Tedd Smith
Chief Executive Officer
Tim Smith
Co-Founder\Chief Strategy Officer
Recent News
2025-12-11
2025-11-26
Company data provided by crunchbase