FirstClose · 1 month ago
Associate Product Manager - Point of Sale
United States
Full-time
Remote
Entry Level
$75K/yr - $90K/yr
1+ years expFirstClose delivers a next-generation home equity lending experience through a unified Conversion Engine. The Associate Product Manager (POS) will support product development, delivery, and adoption across various workflows to ensure a seamless application journey for lenders, borrowers, and loan officers.
BankingFinancial ServicesFinTechSoftware
Responsibilities
Translate borrower, loan officer, processor, and lender needs into clear requirements and user stories
Support UX, PM, and BA teams with workflow modeling for: DLAI (digital application flow), Borrower Portal (conditions, tasks, disclosures), Lender Portal (pipeline, pre-approval workflows), Eligibility/CLTV logic, Admin Console configuration (rules, routing, personalization)
Assist with requirement grooming for POS: dynamic conditions, pre-approval, document mapping, program eligibility
Maintain the POS backlog, ensuring priorities are aligned with rollout, customer commitments, and strategy
Participate in design reviews and ensure technical feasibility and clarity for engineering
Coordinate and run User Acceptance Testing (UAT) for POS features across internal Ops, Implementation, and lenders
Document release notes and user guides for PMO, Ops, Sales Engineering, and Customer Success
Support validation of POS integrations, document mapping, and lender-specific configurations
Assist with Product Delivery Rollouts
Track dependencies, communicate rollout risks early, and ensure alignment across Product Ops, Engineering, and Customer Success
Triage and reproduce issues related to borrower workflows, lender workflows, eligibility logic, or admin-rule misconfigurations
Document defects with clarity for engineering and track through resolution
Serve as a POS subject matter resource for Support, Ops, and Implementation teams
Analyze ticket trends and work with the Product Manager to identify usability or workflow improvements
Qualification
Required
1–3 years in SaaS product work, business analysis, product ownership, fintech, lending, or workflow-heavy software
Strong analytical skills with ability to map borrower, loan officer, and processor workflows end-to-end
Understanding of eligibility/CLTV logic, rule engines, or workflow automation tools
Basic familiarity with APIs, structured data, and configuration-driven platforms
Excellent communication and documentation skills; ability to translate complexity into clarity
Preferred
Experience with digital loan applications, borrower portals, LOS integrations, or lending workflows
Proficiency with Jira for backlog grooming and cross-team workflow management
Exposure to Agile software development practices
Experience working with Sales Engineering or Customer Success on enablement and adoption
Familiarity with HELOC, HEL, or consumer lending processes
Company
FirstClose
FirstClose is a provider of best-in-class property & borrower data intelligence and settlement services nationwide.
51-200 employees
H1B Sponsorship
FirstClose has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Lateral Investment ManagementCypress Growth Capital
2022-05-17Series Unknown· $35M
2018-09-11Series Unknown
Leadership Team
Tedd Smith
Chief Executive Officer
Tim Smith
Co-Founder\Chief Strategy Officer
Recent News
2025-12-11
2025-11-26
Company data provided by crunchbase