Capita · 3 months ago
Service Analyst
United States
Full-time
Remote
Mid Level
£44K/yr - £44K/yrCapita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently. They are seeking an experienced Service Analyst to support the development of end-to-end service design for a strategic client programme, ensuring alignment with client requirements and Capita’s solution capabilities.
Business IntelligenceConsultingEnterprise SoftwareInformation and Communications Technology (ICT)InsuranceManagement ConsultingOutsourcingProfessional ServicesTraining
Responsibilities
Support the creation of Capita’s Service Blueprint and High-Level Operating Model
Assist functional teams in developing detailed service designs across HR, Finance and Payroll
Collaborate with the End-User Forum to present and iterate service designs
Ensure integration with external service elements and Capita’s technical solutions
Contribute to the development of SOPs and support testing and training preparation
Support quality assurance of service design and alignment with internal and external standards
Assist in resolving service design issues and operational challenges during early service life
Provide input to service transition planning and dress rehearsals
Help resolve live service-related issues during initial operational rollout
Qualification
Required
Experience in shared service design and implementation across multiple functions
Familiarity with ERP platforms and service transition planning
Ability to work collaboratively across dispersed teams
Familiarity with UX design and accessibility standards
Understanding of Government Digital Service (GDS) methodology and service lifecycle
Preferred
Experience with Oracle Fusion ERP implementations
Background in phased service transfers and interim service states
Awareness of digital accessibility, inclusion, and ethics in public services
Experience supporting post-transition hypercare and operational readiness
Benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension
Life assurance
A cycle2work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Company
Capita
Capita focuses on delivering expertise and technology solutions to improve business outcomes.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-05Seed
1991-08-21IPO
Leadership Team
P
Pablo Andres
Chief Financial Officer
Ade Omotomilola
Head Of Cloud Services
Recent News
2025-10-27
Computer Weekly
2025-10-24
2025-10-21
Company data provided by crunchbase