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Integrated IT Group · 1 month ago

IT Field Engineer (hybrid)

Twinsburg, OH

Full-time

Hybrid

Mid Level

3+ years exp

Integrated IT Group is a comprehensive provider of managed IT services and solutions in Northeast Ohio. The IT Field Engineer will help clients optimize their computer networks through needs analysis, installation, training, and problem resolution, while providing exceptional customer service and support.

ConsultingInformation TechnologyProject Management

Responsibilities

Communicate professionally and effectively with clients during onsite engagements, ensuring timely written follow-up

Provide exceptional customer service by listening with empathy

Troubleshoot, diagnose, and resolve network and system problems

Configure and install software, servers, firewalls, backup solutions, and other network devices

Analyze client user needs and recommend appropriate network configurations and products

Perform client migrations

Monitor network performance and integrity

Perform preventative and fault isolation maintenance

Design and implement network security features for local and wide area networks

Accurately document all work performed, troubleshooting steps, and solutions in the ticketing system

Train clients on basic operations

Participate in on-call rotation

Achieve daily utilization goals

Proactively stay current with technology changes, updates, and practices

Qualification

Network designWindows OSMicrosoft 365VirtualizationBackup solutionsDesktop supportCustomer serviceCommunication skillsDetail-orientedTeam collaboration

Required

3+ years of experience in an onsite design, implementation, and support role

Strong understanding of Windows OS, Windows Server, and Microsoft 365

Working knowledge of virtualization, cloud/virtual computing, and wired and wireless

Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software

Hands-on experience with server and desktop hardware

Experience with network design and remediation in relation to LAN, WAN, multi-site, and endpoint security

Familiar with backup and disaster recovery solutions, planning, and testing

Demonstrated ability to be detail-oriented and manage time effectively

Adept at working within a cross-functional team

Capable of providing accurate documentation in relation to knowledge base articles, Standard Operating Procedures, Statements of Work, and Technical Project Plans