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Harmons Grocery · 1 month ago

eShop Manager

125 E 13800 S, Draper, UT 84020, USA

Full-time

Onsite

Mid Level

$21.31/hr - $22.81/hr

Harmons Grocery is seeking an eShop Manager to enhance their online grocery service. The role involves accurately selecting and packing customer orders, providing excellent customer service, and training eShop associates to ensure effective operations.

E-CommerceGrocery

Responsibilities

Follows established departmental and store policies and procedures

Receive and check incoming eShop orders

Assemble orders as necessary to match individual eShop invoices

Review and inspect orders ensuring that the correct specifications have been met

Confirms pricing accuracy and signage for all products, paying particular attention to ad items

Provide customer support efforts by using product knowledge

Constantly be in touch with the daily updates and requirements of the customers

Helps ensure product descriptions are accurate by communicating opportunities to support team

Increase traffic to the website and strengthen Harmons’ customer loyalty

Contacts customers to clarify requests

Provide continuous improvement to website conversations and customer engagement

Assists as needed to ensure the success of eShop as a whole

Teaches, mentors, and educates eShop associates to help them be successful members of the team

Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement

Performs other job-related duties as assigned

Qualification

Customer serviceMicrosoft OfficeInternet technologyAttention to detailBasic math skillsEmpathyInterpersonal skillsCommunication skillsOrganizational skillsIntegrityPositive attitude

Required

Working knowledge of computers including Microsoft Office

Excellent interpersonal and communication skills are essential

Ability to interpret policies and procedures

Working knowledge of internet technology

Basic math and organizational skills

Demonstrate verbal and written communication skills

Must enjoy working with and handling grocery products

Great attention to detail with accuracy

Able to work efficiently in a fast-paced environment

Ability to clearly understand and respond appropriately to the issues that customers present

Ability to demonstrate empathy and prioritize customers issues

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent