Five Star Equipment · 1 month ago
Customer Support Advisor
Williamsport, PA, USA
Full-time
Onsite
Mid Level
$40,000/mo - $60,000/mo
3+ years expFive Star Equipment is a trusted John Deere Construction & Forestry dealership serving Northern PA and NY State. They are seeking a Customer Support Advisor to build relationships, promote parts and service capabilities, and help customers maintain their fleets in optimal condition.
ConstructionConsumer GoodsForestryMachinery ManufacturingManufacturingService Industry
Responsibilities
Develop and execute strategies to maximize territory growth and profitability
Conduct regular customer visits to promote service work, parts sales, and maintenance solutions
Gather equipment details (year/make/model) and recommend preventative maintenance, parts, and service needs
Provide competitive quotes on batteries, engines, filters, PM services, bucket teeth, and more
Sell both OEM and aftermarket GET, undercarriage, and wear parts
Promote repair services for all OEM and competitive brands
Sell extended warranties, maintenance plans, inspections, and value-added programs
Conduct follow-ups on major sales and ensure customer satisfaction
Maintain CRM call logs, customer interactions, and opportunity pipelines
Introduce customers to John Deere Worksite Solutions technologies
Participate actively in Five Star’s safety culture, including PPE compliance
Perform additional duties as needed to support customers and the branch
Qualification
Required
3–5 years' experience in parts, service, or sales in the large construction equipment industry
Strong customer service, troubleshooting, and heavy equipment knowledge
Ability to manage time, territory, and customer priorities effectively
Proficiency with laptops, CRM systems, CDK, Microsoft Office, and online tools
Willingness to work in the field, travel within territory, and operate in varying conditions
A self-starter mentality with strong drive, professionalism, and communication skills
Benefits
Company Vehicle
Company Laptop & Cell Phone
7 Paid Holidays + Generous PTO
Paid Training & Rewards
401k with Company Match
Comprehensive Health & Dental Benefits
Fantastic Work-Life Balance
Company
Five Star Equipment
Five Star Equipment is a construction and forestry equipment dealer that provides industry-leading equipment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase