JPMorganChase · 2 days ago
Technology Support Lead - Application Support
Houston, TX
Full-time
Onsite
Senior Level
5+ years expJPMorgan Chase is a leading financial services firm that is seeking a Production Support Lead in Consumer & Community Banking. The role focuses on developing AI and machine learning solutions for application troubleshooting while mentoring team members and collaborating with cross-functional teams to enhance operational efficiency.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and support AI/ML solutions for troubleshooting and incident resolution
Collaborate with cross-functional teams to perform root cause analysis and implement production changes
Mentor and guide team members to foster innovation and strategic change
Coordinate incident management coverage to ensure effective resolution of application issues
Facilitate and coordinate communications during critical outage situations
Document calls, manage queues, analyze tickets, and interface with impacted lines of business for incident impact analysis
Serve as a single voice for our line of business and cross-line business incidents
Maintain an end-to-end view of issues for objectivity
Influence senior technology leads across organizations to ensure timely resolution of incidents
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Expertise in application development and support with multiple technologies and design techniques
Experience in developing AI/ML solutions using public cloud architecture, specifically Azure and AWS
Advanced proficiency in Python for AI/ML modeling
Strong skills in automation and continuous delivery methods
Comprehensive understanding of the Software Development Life Cycle
Familiarity with agile methodologies, including CI/CD, application resiliency, and security
Experience in implementing GenAI services using Azure OpenAI models and AWS Bedrock service
Hands-on experience in system design, application development, testing, and operational stability
Proficiency in running production incident conferences and managing incident resolution
Preferred
Knowledge of cloud platforms like AWS and Pivotal Cloud Foundry
Understanding of network topologies, load balancing, and content delivery networks
Familiarity with web and mobile application development
Awareness of risk controls and compliance with departmental and company-wide standards
Ability to work collaboratively in teams and build meaningful relationships to achieve common goals
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Hartford Business Journal
2026-01-03
2025-12-19
Company data provided by crunchbase