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Atos · 1 day ago

HEAD OF SERVICENOW

Garden Home, OR

Full-time

Hybrid

Director/Executive

15+ years exp

Atos is a global leader in digital transformation, and they are seeking a Head of ServiceNow Practice for North America. This role involves leading the ServiceNow consulting business, driving growth and customer satisfaction, while managing a high-performing team of specialized sales and practice managers.

Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware

Responsibilities

Define and execute the regional ServiceNow practice strategy aligned with global objectives

Own the North American ServiceNow revenue growth and billability targets

Support global practice in development of strategic roadmaps for ServiceNow offerings including ITSM, ITOM, HRSD, CSM, and industry solutions

Partner with cross-functional leaders (Sales, Delivery, Innovation) to create go-to-market strategies

Work with ServiceNow alliance team to drive partner relationship and joint GTM planning and growth with ServiceNow

Lead, mentor, and grow a team of ServiceNow sales leads, delivery managers, and solution architects

Develop competency plans to upskill consultants in emerging ServiceNow technologies

Promote a high-performance culture that emphasizes accountability, quality, and client success

Drive ServiceNow revenue growth across new and existing clients

Enable ServiceNow-focused sales campaigns in coordination with regional sales teams

Guide pursuit teams in developing winning proposals and customer presentations

Support C-level engagement and strategic client account planning

Ensure high-quality, on-time, and within-budget ServiceNow project delivery

Act as executive sponsor for key ServiceNow programs and large transformation initiatives

Oversee project governance, risk management, and client satisfaction metrics

Collaborate with global COEs to enhance ServiceNow solution offerings and accelerators

Drive the development of industry-specific ServiceNow templates and methodologies

Monitor trends in the ServiceNow ecosystem and integrate new capabilities into the practice

Provide high-level architectural oversight for ServiceNow implementations

Define scalable and secure architecture frameworks aligned with enterprise standards

Collaborate with solution architects and technical leads to ensure design integrity

Review and approve architecture for complex integrations and workflows

Drive innovation in architecture leveraging ServiceNow platform capabilities

Qualification

ServiceNow Architecture & DesignServiceNow Domain ExpertiseLeadership & Strategic SkillsSales & GTM AcumenDelivery & Quality FocusIntegration frameworksCloud platformsServiceNow certificationsEntrepreneurial mindsetCommunicationCollaborative leadership