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Fannie Mae · 1 day ago

Settlements & Structured Transactions Associate

Plano, TX

Full-time

Onsite

New Grad, Entry Level

$67K/yr - $84K/yr

Fannie Mae is foundational to housing finance, aiming to expand access to homeownership and affordable rental housing. The Settlements & Structured Transactions Associate will support customer satisfaction and process improvement efforts, collaborating with the team to resolve issues and enhance performance.

Financial Services

Comp. & Benefits

Responsibilities

Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA)

Assist the team with exception requests, including escalation and communication of production incidents

Perform tasks related to process improvement efforts

Collaborate with the team on data analysis, forecasting, and managing capacity

Assist with monitoring process performance and risk assessments

Qualification

Data analysisProcess improvementLean management principlesData visualizationChange managementEager to learnExcel proficiencyProblem-solvingCommunication skillsAttention to detailTime managementTeam-oriented mindset

Required

Bachelor degree or equivalent

Strong problem-solving and analytical skills, with the ability to identify operational and process issues, determine causes of errors, and collaborate on effective solutions

Excellent communication skills (verbal and written), including the ability to present ideas clearly and engagingly to various audiences

Attention to detail and a sense of urgency, with a willingness to take ownership and accountability for team tasks

Effective time management, with the ability to prioritize and meet deadlines in a dynamic environment

Inquisitive and eager to learn, with a questioning nature and a desire to continuously improve

Ability to identify and implement processing efficiencies, leveraging tools and collaboration to drive improvements

Proficiency in data visualization and graphical representation of information, using tools such as Excel, Tableau, or Power BI

Experience in change management, supporting organizational efforts to adapt and meet strategic objectives

Team-oriented mindset, working respectfully and cooperatively with colleagues across functions to achieve common goals

Experience applying Lean management principles, focused on optimizing processes, improving quality and efficiency, and delivering value to the business and customers

Skilled in Excel