Berkley Technology Services · 1 month ago
Genesys Intern
Urbandale, IA
Internship
Onsite
InternBerkley Technology Services (BTS) is a technology solution provider for W. R. Berkley Corporation. The internship program offers students hands-on experience in IT, allowing them to work on meaningful projects, support technical operations, and collaborate with professionals while developing practical skills.
Information TechnologyProject ManagementSoftware
Responsibilities
Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades
Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support
Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer-service mindset
Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives
Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables
Interns are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows
Each student is typically paired with a coach or mentor to guide their development and integration into the team
At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership
Qualification
Required
Strong communication skills (oral and written), especially for working with both technical and non-technical teams
Demonstrated problem-solving ability and attention to detail
Ability to work independently and manage multiple priorities in a fast-paced environment
Customer service orientation and a collaborative mindset
Curiosity and eagerness to learn new technologies
Strong passion for technology and cybersecurity
A high school diploma or GED is required
College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree
Typically expected to have completed at least 2 years of college coursework, especially for co-op roles
Preferred
Prior internship, co-op, or technical project experience is a plus but not required
Company
Berkley Technology Services
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
Founded in 2001
201-500 employees
H1B Sponsorship
Berkley Technology Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (5)
2022 (12)
2021 (6)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Evan Krueger
Software Engineer CoOp
Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
Company data provided by crunchbase