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DCH Health System · 5 months ago

Office Manager II - Cardiology Clinic

Millport, AL

Full-time

Onsite

Mid, Senior Level

2+ years exp

DCH Health System is a healthcare provider focused on delivering quality patient care. They are seeking an Office Manager II for their cardiology clinic to oversee daily operations, manage staff, and ensure compliance with healthcare regulations.

Health CareHospitalMedical

Responsibilities

Responsible for directing the daily operations of the cardiology practice and supervising the activities of all clinical and non-clinical staff supporting the practice

Responsible for keeping all aspects of a physician’s practice functional - i.e., answering service, call schedule, supply inventories (office & medical), physician’s licenses, medical record forms/documentation/confidentiality, patient information forms, call coverage, contract services, waste management, prescription services (manual & electronic), etc

Develops departmental budget and operational goals and manages clinic operations to achieve set targets and goals

Manages clinic productivity standards

Collaborates with the Vice President, Director, and providers on identifying strategic opportunities for practice growth and new service offerings

Ensures compliance with any accrediting agency standards related to any services offered by clinic (i.e. TJC, AAHC, ICAL, etc.)

Manages the overall operational performance and workflow for the practice including quality and operational metrics (e.g. appointment wait times, patient satisfaction, appointment volumes, etc.)

Guides clinic physicians on decisions affecting the practice through the use of data and benchmarks

Interviews, selects, makes recommendation for hires, and retains employees

Ensures orientation and training for clinic employees

Participates in the positive discipline process in coordination with HR and upper management

Develops staffing plans and manages resources effectively

Responsible for clinic compliance requirements with all local, state, and federal regulations and laws

Approves payroll and is responsible for accurate payment of employees

Works with the billing department to ensure timely and accurate billing of services rendered. Ensures processes in place for clinic staff to collect appropriate insurance information, and obtain necessary authorizations for services

Reviews invoices and statements of vendors and looks for opportunities to enhance the efficiency and profitability of the clinic

Assist in day to day tasks as needed in the clinic/office to ensure delivery of quality patient care, and a safe and efficient working environment - including filling in the receptionist position - or any other position - as deemed necessary and qualified

Maintain patient privacy in all matters including written medical records and computer records

Maintains Corporate Compliance, HIPAA, Security and Red Flag Alert Plans/Procedures/Staff Training for the clinic in alignment with the DCH Standards/Policies/Procedures

Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation

Performs compliance requirements as outlined in the Employee Handbook

Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self

Performs essential job functions in a manner that ensures the safety of patients, visitors and employees

Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees

Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees

Requires use of electronic mail, time and attendance software, learning management software and intranet

Must adhere to all DCH Health System policies and procedures

All other duties as assigned

Qualification

Healthcare managementBudget developmentCompliance managementStaff trainingPatient carePublic relationsInterpersonal skillsCommunication skillsTeam leadership

Required

Minimum of two (2) years' experience as a team leader/supervisor/manager of in a healthcare related environment required

Good interpersonal and public relations skills required

Valid driver's license and must have reliable transportation resources to travel to business-related meetings

Must be able to read, write legibly, speak and comprehend English

Requires manual dexterity

Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day

Occasionally requires lifting up to 30 pounds from floor to shoulder level

May require use of footstool to reach top shelves

Position requires some light driving

The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials

The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients

Physical presence onsite of essential

Hearing and vision must be normal or corrected to within normal range

Able to perform the duties with or without reasonable accommodation